Paperless
transactions are the fad today and almost everything is being done without a
physical paper these days. Whether it is a ticket, a bank statement or even
registration, everything is paperless. Patient registration too has become
paperless these days and hospitals are employing software solutions that
facilitate paperless patient registration to ease the check-in formalities.
Let’s take a look at what a paperless patient registration is exactly.
Patient Check in Software or Applications are designed to help patients check-by
means of a self service kiosk (an interactive computer based station that is
either wall mounted or one that is placed on a counter or one that is available
in the form of a tablet mounted on a stand). Such self service kiosks aim at
empowering patients to deal with tasks such as check-in, outstanding balance
and co-pay payment, alert notification to get reminded of appointments etc. Healthcare providers too are
benefitted from such a system as these systems ensure the following:
·
HIPPA compliance
·
Queue Management
·
Ease of Managing Patients (
Info and status is available at all times as it is electronic and thus easy to
update and share)
·
Flexible (can be customised and
integrated with the existing workflow)
·
Eliminates paper based
documentation management
·
Provides data in discrete
format
How do patient
check-in solutions help in streamlining admin procedures?
When a patient
checks-in using the software, he/she is automatically entered in a queue and
the hospital staff can access the data provided by the patient online easily.
Queue management becomes easy with such a system; similarly, the veracity of
the data entered can be checked against records with ease. With accurate data
being captured, it is relatively easy for care givers to attend to patients.
Also, with manual paper work, HIPPA compliance is a major problem and such
issues can be avoided. The admin staffs is able to manage the queues better and
get the information collected quickly without much trouble, allowing them more
time to work and thus helps in streamlining admin procedures. Electronic
signatures are used to validate the information captured
using such systems and this enables a healthcare organisation to collect data
that is correct and structured within much less time. This eases report
generation and improves customer satisfaction. Another use of electronic
signatures is to get consent forms signed electronically.
Features of a
typical patient check in system
·
Automated Check ins
·
Collection of outstanding
balance
·
Co-Pay collection
·
Alerts and Reminders for
appointments and discharge related details via notifications
·
Easy to customise and integrate
to existing workflow
Hospitals are
increasingly employing these automated kiosks to great success; not only do
these systems help in reducing the work load of the admin staff; they also
improve patient satisfaction levels. In fact, some systems even incorporate
patient surveys and new patient registration thus improving the overall user
experience and also capturing feedback.
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